Business
What Customers Expect from Customer Service

What Customers Expect from Customer Service

Yesterday I spent well over an hour trying to get customer support from Rosetta Stone for my son's Spanish course. It was one of the worst examples of service I have experienced. I felt as if they were telling me it was a privilege that I was allowed me to be their...

020: Five Steps to Becoming a Paid Authority [Podcast]

020: Five Steps to Becoming a Paid Authority [Podcast]

Did you know you are a teacher? Think about how many people you help day-to-day by giving advice, showing them how you do something, or just keeping them up to date with the latest political or Hollywood gossip. Either way you look at it, you are teaching and...

Why Resumes are Worthless

When you say something controversial, be ready to defend it.   My book Resumes are Worthless has resulted in me doing a lot of speaking engagements and meetings. Often as I am being introduced, the very first question asked is "Why are resumes worthless?" When I...

011: Dealing with a Business or Job Crisis [PODCAST]

A business crisis or job crisis will come no matter what we do to avoid them. We control few things in this type of crisis, but how we respond can help us get on top of the problem and change the ultimate outcome. In this podcast we examine how to respond to  such a...

What is a Patent? | Do I Need a Patent?

What is a Patent? | Do I Need a Patent?

Patents help protect your ideas, but they can also cost significant money. Entrepreneurs and inventors need to have a clear view of what they are getting into with patents and what they can expect in return.

004: Disruptive Innovation [Podcast]

004: Disruptive Innovation [Podcast]

Clayton Christensen introduced the idea of disruptive innovation as something the disrupts the marketplace. But how can we be aware of disruptive innovations before they damage our career and industry.

Legal and Accounting for Startups

Simple legal and accounting steps you need to do to start your own business. These basic steps should cost you little to no money and you then need to focus on making a profit.

Platform 2013 – Praise for Excellence

Platform 2013 – Praise for Excellence

Several people have asked for feedback on the Platform Conference given by Michael Hyatt and Ken Davis. So I wanted to share my thoughts. [featured-image single-newwindow="false"]Cliff Ravenscraft, Pat Flynn, Ken Davis, Carrie Wilkerson, Andrew Buckman, Michael Hyatt,...

My Favorite Productivity Tools

My Favorite Productivity Tools

The other day I was asked how I get so much done. The question shocked me since I feel as if I get little done. I guess everything is a matter of perception. But a lot comes down to productivity tools. Here are some of my productivity secrets, or productivity tools. I...

How to Find the Products YOU Should Offer

How can YOU make more money serving those YOU want to serve? What is the secret? . In the last two posts about making money and having freedom, I showed various ways to sell information and products over the internet. I was by no means complete, but I wanted to give...

Five Ways to Make Money and Have Freedom

Did you get any ideas of what you can sell from last week's post on making money doing what you do? This week, I wanted to provide some examples of the many places where people sell information products. I have put them in five categories. 1. How to Information and...

Make Money Doing What You Do

Can you make money outside of your day job? Can you make more money on the side than you do on the job? I am always amazed at the number of people who act as if they have nothing to offer to the world outside of getting a job. In fact, people making over $100,000 per...

How to Get a Raise Without Asking for One

Most people do not like asking for a raise, even though they want one. But perhaps asking for a raise is the wrong way to get a raise.   Instead of asking for a raise, ask questions your leaders WILL want to talk about. Try these steps and see what happens....

Do I Need a Business License or LLC?

One of the most common questions I get from new entrepreneurs is “what do I do first?” They want to know if they should you start with the business license or the LLC. But that is the wrong question. These are the questions I ask: Why are you doing this business? If...